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Why Did I Receive an Unexpected Package from Amazon? Here's What to Know

Learn why you might receive a random package from Amazon and how to handle it safely.

Published

Video transcript

Receiving a random package from Amazon could be due to an incorrect shipment, a gift, or a potential scam (brushing scam). If you didn't order it, contact Amazon customer service to resolve the issue and ensure your account is secure.

Questions and answers

  1. What should I do if I receive a package I didn't order?

    Contact Amazon customer service immediately to report the issue and protect your account.

  2. What is a brushing scam?

    A brushing scam occurs when sellers send unsolicited packages to boost their ratings, potentially using your information.

  3. Can I keep a package I didn't order?

    Generally, it’s best to report the package to Amazon, but you may legally be allowed to keep it in some cases.

  4. How can I prevent receiving random packages?

    Monitor your orders regularly and ensure your account details are secure to prevent unauthorized purchases.

Related questions

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For more information on managing unexpected deliveries or potential scams, check out our guides on online shopping safety and understanding gift shipments.