What to Do If Amazon Delivers a Package That Isn’t Yours?

Learn the steps to take when Amazon delivers a package to your address that isn’t yours, including how to report and handle the item properly.

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Contact Amazon customer service immediately to report the misdelivered package. You can do this through your Amazon account or the Amazon app. Provide them with the order number (if visible), tracking information, and any other relevant details. Typically, Amazon will arrange for the package to be collected and delivered to the correct address, or they might instruct you to keep or donate the item, depending on the situation.

FAQs & Answers

  1. How can I report a package delivered to me by mistake? You can report a misdelivered package through your Amazon account online or via the Amazon app by contacting customer service and providing order and tracking details.
  2. Do I have to return a package that’s not mine from Amazon? Amazon will usually instruct you whether to keep, donate, or return the package based on the situation after you report the delivery error.
  3. Can I keep a package delivered to me by mistake from Amazon? Sometimes, Amazon may tell you that you can keep or donate the package, but you should always wait for their instructions after reporting the issue.

Watch More

For more tips on handling common online shopping issues, explore our guides on tracking packages, returning items, and contacting customer support efficiently.

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