What to Do If You Receive an Unordered Amazon Package?

Learn how to handle an unexpected Amazon package and protect your account from scams.

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If you receive an Amazon package you didn’t order, it could be a 'brushing scam.' Report it to Amazon customer service and they will investigate. Do not pay for the package if you didn’t order it. Update your account passwords to enhance security.

FAQs & Answers

  1. What is a brushing scam? A brushing scam occurs when sellers send unordered packages to inflate their sales rankings and reviews, misleading customers.
  2. How can I protect my Amazon account? To protect your Amazon account, regularly update your password, enable two-step verification, and monitor your order history.
  3. Should I keep a package I didn't order? No, it's advised not to keep unordered packages and to report them to Amazon customer service instead.
  4. How can I report a scam to Amazon? You can report a scam to Amazon by contacting their customer service directly through the website or app and providing details of the issue.

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