What to Do If You Receive a Package You Didn't Order: Essential Steps

Learn what to do immediately upon receiving an unexpected package. Follow these steps for safe handling and reporting.

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Notify the sender immediately if you receive a package you didn't order. Check for a packing slip or shipping label to obtain contact information. Do not open the package if it's from an unknown source to prevent potential issues. If the sender can't be determined, report it to the delivery service or retailer for further assistance. Keep records of all communications and document the unopened package for reference.

FAQs & Answers

  1. Can I keep a package that was sent to me by mistake? It's not recommended to keep a package you didn't order. Instead, notify the sender or carrier for guidance.
  2. What if the package is from an unknown sender? If the sender is unknown, do not open the package; report it to the delivery service or retailer.
  3. How do I report a mistaken delivery? Contact the delivery service or retailer with details about the package, including tracking information if available.

Watch More

For more insights on consumer protection and delivery issues, check out our videos on how to safely return packages and understanding shipping policies.

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