What to Do If You Receive a Package You Didn't Order

Learn the reasons behind receiving unsolicited packages and how to handle them safely.

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Receiving a package you didn't order could be a result of a brushing scam where sellers send unsolicited items to boost seller ratings. Check with family members if they ordered it, and contact the retailer to report the issue. Securing your online accounts and monitoring your credit statements can help protect you against possible fraud.

FAQs & Answers

  1. What is a brushing scam? A brushing scam is when sellers send unsolicited items to boost their seller ratings and create false reviews.
  2. How can I protect myself from fraud when shopping online? To protect yourself, secure your online accounts, use strong passwords, and regularly monitor your credit statements for unusual activity.
  3. What should I do if I receive a package I didn’t order? Check with family and friends to see if they ordered it, and contact the retailer to report the issue.
  4. Can I keep unsolicited packages? In general, you may keep unsolicited packages, but it's advisable to report them to the retailer and check for any potential scams.

Watch More

For more insights on consumer protection and online shopping safety, check out our videos on identifying scams and securing your online accounts.

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