How Long Does Sony Take to Replace a PS5 Controller?

Learn about the PS5 controller replacement timeline and process with Sony, including tips for a smooth experience.

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Sony typically takes 7 to 14 business days to replace a PS5 controller. This timeframe can vary based on shipping distance and any potential delays. Remember to keep your proof of purchase handy and follow the instructions provided by Sony for a smooth process.

FAQs & Answers

  1. What should I do before sending my PS5 controller for replacement? Make sure to keep your proof of purchase and follow the specific instructions provided by Sony.
  2. Can I track the status of my PS5 controller replacement? Yes, you can usually track your replacement through the shipping confirmation email or Sony's support website.
  3. What factors can delay my PS5 controller replacement? Delays can occur due to shipping distance, current demand, or potential processing hold-ups.
  4. Is there a warranty for PS5 controllers? Yes, PS5 controllers typically come with a warranty that covers manufacturing defects for a limited time.