Understanding the PS Store Refund Policy: Key Details Explained

Name: Understanding the PS Store Refund Policy: Key Details Explained
Uploaded: 2025-11-06T00:00:00Z
Duration: 36 s
Description: Learn about the PS Store refund policy, including eligibility for refunds on purchases within 14 days.

Learn about the PS Store refund policy, including eligibility for refunds on purchases within 14 days.

Published Nov 6, 2025

Video transcript

PS Store refund policy: The PlayStation Store offers refunds for content within 14 days of purchase. To be eligible, the item must not have been downloaded or streamed. Games, DLC, and Add-ons qualify for refunds, provided they are not yet used. For subscriptions, refunds are also available within 14 days, with a prorated amount if any content was used.

Questions and answers

What items are eligible for a PS Store refund?
Games, DLC, and add-ons are eligible for refunds if not downloaded or streamed.
How long do I have to request a refund from the PS Store?
You have 14 days from the date of purchase to request a refund on PS Store items.
Can I get a refund on my PS Store subscription?
Yes, subscriptions can be refunded within 14 days; however, the refund amount will be prorated based on use.
What happens if I used part of my purchased content?
If you used any part of your purchased content, the refund will be prorated based on the extent of use.