What to Do If You Receive Someone Else's Amazon Package?

Learn what steps to take if you mistakenly receive someone else's Amazon package.

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If you receive someone else's Amazon package, contact Amazon customer service via their website or app. They'll provide instructions on how to return it or possibly redirect it to the correct recipient. Keep the package unopened and in its original condition.

FAQs & Answers

  1. What should I do if I opened the Amazon package? If you've opened the package, you should still contact Amazon customer service for guidance, as they may have specific instructions for such situations.
  2. Can I keep the package that was delivered to me by mistake? It's advised to return the package to ensure it reaches the correct recipient. Keeping it can lead to legal complications.
  3. How can I contact Amazon customer service? You can contact Amazon customer service through their website or app, where you'll find options for chat or phone support.
  4. What information do I need when contacting Amazon about a wrong package? Have your order number and details about the incorrect package available when you contact customer service for a smoother resolution.

Watch More

For more insights on package handling and Amazon services, check out our videos on navigating returns and customer service tips.

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