What to Do If You Receive an Unexpected Package from Amazon

Learn how to handle unexpected Amazon deliveries and what's the best way to report them.

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Contact Amazon’s customer service immediately to report the issue and verify that you weren’t mistakenly charged. If the item is not addressed to you, contact the sender if possible, or Amazon may provide you with further instructions. In most cases, you might be allowed to keep the item or return it without any extra cost.

FAQs & Answers

  1. What should I do if I receive a package from Amazon addressed to me, but I didn't order it? Contact Amazon's customer service to report the issue and verify any charges before deciding on the next steps.
  2. Can I keep an item mistakenly delivered to me by Amazon? In many cases, you may be allowed to keep the item, but it's important to confirm with Amazon's customer service first.
  3. How can I contact Amazon customer service? You can contact Amazon customer service through their website, mobile app, or by calling their support number directly.
  4. What information do I need to report a wrong delivery to Amazon? Have your order number, the tracking number of the received package, and any details about the item handy when you contact customer service.

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