How to Return an Amazon Package That Was Never Delivered?

Learn the steps to return an Amazon package you never received. Get tips on troubleshooting and contacting customer service.

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Contact Amazon customer service immediately if you never received your package. Visit the 'Your Orders' section on the Amazon website or app. Select the order in question and click on 'Problem with order'. Choose 'Tracking shows delivered but package not received'. Amazon will guide you through the next steps, which may include confirming your address, checking with neighbors, or requesting a refund or replacement. Keep communication records for reference during the resolution process.

FAQs & Answers

  1. What should I do if my Amazon package says delivered but I didn't receive it? If your Amazon package shows as delivered but you haven't received it, start by contacting Amazon customer service. Check the 'Your Orders' section, select the relevant order, and report the issue by choosing 'Tracking shows delivered but package not received.'
  2. Can I get a refund for an Amazon package that never arrived? Yes, if your Amazon package never arrived, you can request a refund or a replacement through the Amazon customer service process after reporting the issue.
  3. How long should I wait before reporting a missing Amazon package? Typically, you should wait 48 hours after the package shows as delivered. If it still hasn’t arrived, report it to Amazon customer service.
  4. What information do I need to provide when contacting Amazon about a lost package? When contacting Amazon about a lost package, be prepared to provide your order number, shipping address, and any communication records related to the order.

Watch More

For further insights into managing your online shopping experience, check out our additional videos on topics such as 'How to track your Amazon package' and 'Understanding Amazon’s refund policy.' These resources will help enhance your e-commerce knowledge and keep your transactions smooth and hassle-free.

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