What to Do If Amazon Doesn't Deliver Your Package: Refund Process Explained
Learn how to get a refund from Amazon for undelivered packages. Follow our steps for contacting customer service and checking your order.
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Yes, Amazon generally offers refunds for packages that are not delivered. Contact Amazon Customer Service through their website or app to report the missing package. They may refund you or resend the item. Always check the tracking information and your delivery address before reaching out.
FAQs & Answers
- What should I do if my Amazon package is marked as delivered but I didn't receive it? If your Amazon package is marked as delivered but you haven't received it, first check with neighbors or around your property for the package. Then, verify your delivery address and check the tracking information. If you still can't find it, contact Amazon Customer Service for assistance.
- How long does it take for Amazon to process a refund for a missing package? Amazon typically processes refunds for missing packages within a few days after the claim is made. However, it may take up to 7-10 business days for the refund to appear in your account, depending on your bank or payment method.
- Can I get a refund if my package was stolen? Yes, if you suspect that your Amazon package was stolen after delivery, you can contact Amazon Customer Service to report the theft. They may issue a refund or send a replacement, particularly if you have security footage or a police report.
- What are the steps to report a missing package to Amazon? To report a missing package to Amazon, log into your Amazon account, go to 'Your Orders', find the order in question, and select 'Problem with order'. Follow the prompts to report the issue and choose whether you want a refund or a replacement.