What is SLA policy?

Related questions

1. What is SLA response time?
2. What are the 4 P's of service strategy?
3. What is difference between KPI and SLA?
4. What does SLA mean in call center?
5. What are the 3 types of SLA?
6. What is SLA in ITIL process?
7. What is SLA time?
8. How is AHT calculated?
9. What SLA means?
10. How is SLA defined?

Tags

1. #escalation
2. #service
3. #level
4. #tickets
5. #agreement
6. #within
7. #notify
8. #violations
9. #ticket
10. #performance
11. #should
12. #policies
13. #which
14. #standards
15. #support
16. #policy
17. #rules
18. #priorities
19. #respond
20. #about
21. #specific
22. #resolve
23. #automatic
24. #agents
25. #based