What is difference between KPI and SLA?

Related questions

1. What does SLA mean in call center?
2. What should an SLA include?
3. What is SLA in WFM?
4. How SLA is calculated?
5. What is reverse SLA?
6. What is SLA example?
7. What is TAT and SLA?
8. What is SLA breach?
9. How is SLA calculated in call center?
10. How is AHT calculated?

Tags

1. #between
2. #specific
3. #level
4. #pertain
5. #business
6. #measurements
7. #difference
8. #performance
9. #monitoring
10. #stands
11. #useful
12. #service
13. #agreement
14. #indicator