What happens if SLA is not met?

Related questions

1. What is response SLA and Resolution SLA?
2. What is SLA response time?
3. How is AHT calculated?
4. What is TAT and SLA?
5. What is SLA example?
6. How is SLA defined?
7. What is SLA policy?
8. Why is SLA needed?
9. What is SLA matrix?
10. How is SLA calculated in call center?

Tags

1. #guarantees
2. #contract
3. #defines
4. #terms
5. #responsibilities
6. #single
7. #responsibility
8. #between
9. #centers
10. #points
11. #failure
12. #rackspace
13. #customer
14. #happens
15. #money