What is response SLA and Resolution SLA?

Related questions

1. What is the purpose of SLA?
2. What is reverse SLA?
3. What is SLA warning?
4. What is SLA breach?
5. Why is SLA needed?
6. What is SLA matrix?
7. What SLA means?
8. What happens if SLA not met?
9. What happens if SLA is not met?
10. What are the 3 types of SLA?

Tags

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2. #reasonably
3. #tickets
4. #times
5. #response
6. #quick
7. #expect
8. #email
9. #sensible
10. #their
11. #within
12. #understanding
13. #customers
14. #acceptable
15. #resolution
16. #resolve
17. #solution