What to Do If You Never Received Your Global Entry Card
Learn the steps to take if your Global Entry card hasn’t arrived, including checking status and updating your delivery address.
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If you never received your Global Entry card, first, ensure your application was fully approved and that you have paid any necessary fees. If everything is in order, log in to your Trusted Traveler Program (TTP) account to check the status of your card. It typically takes 7-10 business days after approval for the card to be mailed. If it has been longer, you can report your card as not received through your TTP account or contact Global Entry support for further assistance. Ensure your address is up to date in your account to avoid delivery issues.
FAQs & Answers
- How long does it take to receive a Global Entry card after approval? It usually takes 7-10 business days after your application approval for your Global Entry card to be mailed.
- What should I do if my Global Entry card doesn’t arrive on time? First, check your Trusted Traveler Program account for any updates and verify your delivery address. If the card is delayed beyond the expected timeframe, you can report it as not received through your account or contact Global Entry support.
- Can I travel with Global Entry if I haven’t received my physical card? Yes, if you have been approved for Global Entry, you can use your known traveler number at airports even before receiving the physical card, but the card is necessary for land border crossings.