What to Do If You Haven't Received Your Global Entry Card?
Learn the steps to take if you haven’t received your Global Entry card after approval. Get tips and solutions now!
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Did not receive your Global Entry card? If you’ve been approved for Global Entry but didn’t receive your card, log into your Trusted Traveler Programs account to confirm your mailing address is correct. If necessary, update your address and request a new card. Alternatively, contact the Global Entry Information Center. Note that you don’t need a card for Global Entry benefits when entering the U.S.; your passport works just fine for kiosks.
FAQs & Answers
- What should I do if I haven't received my Global Entry card? Log into your Trusted Traveler Programs account to confirm if your mailing address is correct. If there's any error, update your address and request a new card. You can also contact the Global Entry Information Center for assistance.
- Do I need my Global Entry card to use Global Entry benefits? No, you do not need your Global Entry card to enjoy its benefits when entering the U.S.; your passport is sufficient for kiosks.
- How can I contact the Global Entry Information Center? You can contact the Global Entry Information Center via their website or call their designated phone number for assistance.
- How long does it take to receive a Global Entry card after approval? Typically, it can take several weeks to receive your Global Entry card after approval, depending on mailing times.