How to Get a Refund on Amazon if Your Package Never Arrived

Learn step-by-step how to request a refund on Amazon when your order doesn’t arrive. Follow simple instructions to resolve delivery issues quickly.

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To get a refund: Go to 'Your Orders' on Amazon, select the order that never arrived, and click 'Problem with order'. Choose 'Package didn't arrive' and follow the prompts. Amazon Support will investigate and usually issue a refund promptly. Contact Amazon Customer Service if you face any issues.

FAQs & Answers

  1. How long does Amazon take to issue a refund for a missing order? Amazon typically investigates missing package claims promptly and issues refunds within a few days after the claim is processed.
  2. What should I do if Amazon rejects my refund request? If your refund request is denied, contact Amazon Customer Service directly for further assistance and clarification.
  3. Can I get a refund if my Amazon package was marked delivered but never received? Yes, you can report the issue to Amazon by selecting 'Package didn’t arrive' in your order details to initiate a refund process.
  4. Is it possible to get a refund for an Amazon order after 30 days? Refund policies vary by seller and product type, but generally, timely reporting of issues increases the chance of receiving a refund.

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