How to Request a Sony Digital Refund Through the PlayStation Store

Learn how to request a digital refund for purchases on the PlayStation Store within 14 days.

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Sony offers digital refunds primarily through the PlayStation Store. If you have purchased a game, add-on, or subscription, you must request a refund within 14 days of the purchase date. To request a refund, go to the PlayStation support page and choose the refund option. Provide the necessary information and follow the guided steps to initiate your refund request. Note that refunds are subject to certain conditions, such as not having started the downloaded content.

FAQs & Answers

  1. What items are eligible for a Sony digital refund? Eligible items include games, add-ons, and subscriptions that have not been downloaded or accessed.
  2. How long do I have to request a refund from Sony? You must request a refund within 14 days of your purchase.
  3. Where can I find Sony's refund request form? Visit the PlayStation support page to find the refund request form and step-by-step instructions.
  4. Are there any conditions for receiving a Sony digital refund? Yes, refunds are subject to conditions, including not having started the downloaded content.

Watch More

For more information on digital purchases and user support, check out our guides on gaming subscriptions and troubleshooting PlayStation issues.

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