Does the 14-Day Cooling-Off Period Apply to All Purchases?
Learn which products the 14-day cooling-off period applies to and understand key exceptions like perishables, personalized items, and digital downloads.
Video transcript
No, the 14-day cooling-off period does not apply to everything. Exceptions include perishable goods, personalized items, and digital downloads once they're accessed. Be sure to check specific terms and conditions.
Questions and answers
What is the 14-day cooling-off period?
The 14-day cooling-off period is a consumer right allowing you to cancel certain purchases within 14 days for a full refund, usually applicable to online or distance sales.
Which products are exempt from the 14-day cooling-off period?
Exemptions include perishable goods, personalized or custom-made items, and digital downloads once they've been accessed or downloaded.
Can I return digital downloads during the cooling-off period?
No, digital downloads are generally not returnable once accessed or downloaded, so the cooling-off period does not apply.
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