What is the Return Policy for Online Purchases in the EU?
Learn about the EU's 14-day return policy for online purchases, including exceptions and how to notify sellers for refunds.
Video transcript
In the EU, you have the right to return goods within 14 days for a full refund. This applies to online, phone, and mail-order sales but not in-store purchases. The 14 days start from the day you receive the goods. Note that exceptions include perishable items and personalized goods. To return, notify the seller before the deadline and follow their return shipping procedures. Always check the seller’s return policy for specific details.
Questions and answers
How long do I have to return goods purchased online in the EU?
You have 14 days from the day you receive the goods to return them for a full refund.
Are in-store purchases covered by the EU 14-day return policy?
No, the 14-day return policy applies only to online, phone, and mail-order sales, not in-store purchases.
What types of goods are exempt from the EU return policy?
Perishable items and personalized goods are typically excluded from the EU's 14-day return right.
How should I notify the seller when returning an item in the EU?
You must notify the seller before the 14-day deadline and follow their specified return shipping procedures.
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