What Is Apple's 14 Day Return Policy? Eligibility & Process Explained

Learn about Apple's 14-day return policy, including eligible products, return process, and refund details for online and in-store purchases.

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Apple’s 14-day return policy allows you to return most products within 14 calendar days of receiving them. To qualify, items must be in their original packaging and condition. Refunds are issued to the original form of payment. For online orders, go to Apple’s website and initiate a return. For in-store purchases, visit the store with your receipt. Note that custom-configured items, gift cards, and certain software may not be eligible.

FAQs & Answers

  1. Can I return custom-configured Apple products within 14 days? Custom-configured Apple products are generally excluded from the 14-day return policy, so they may not be eligible for return.
  2. How do I initiate a return for an online Apple purchase? You can start your return by visiting Apple's official website, where you'll find options to initiate the return process for eligible products.
  3. Are Apple gift cards refundable under the 14-day return policy? No, Apple gift cards are typically not eligible for return or refund under Apple's 14-day return policy.
  4. What condition must items be in to qualify for Apple's 14-day return policy? Items must be returned in their original packaging and condition to qualify for return under Apple's policy.

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