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Can You Refund a PS5 Game If You Haven't Played It? Sony Refund Policy Explained

Learn how to refund a PS5 game if you haven't played it. Understand Sony's 14-day refund policy and the refund request process.

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Video transcript

Yes, you can refund a PS5 game if you haven't played it. Sony allows refunds within 14 days of purchase, as long as the game has not been downloaded or started. To request a refund, visit the PlayStation Support page and follow the prompts under 'Refunds.' Make sure you have your transaction details ready for a smooth process.

Questions and answers

  1. How long do I have to refund a PS5 game?

    Sony allows refunds within 14 days of purchase for PS5 games, provided the game has not been downloaded or started.

  2. Can I get a refund if I started playing the PS5 game?

    No, refunds are generally only allowed if the game has not been downloaded or started.

  3. Where do I request a refund for a PS5 game?

    You can request a refund by visiting the PlayStation Support page and following the prompts under 'Refunds.'

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