What to Do if You Accidentally Buy the PS4 Version of a Game on Your PS5

Learn how to upgrade or get help if you mistakenly purchase a PS4 game on your PS5 console. Find upgrade options and support tips here.

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If you've accidentally bought a PS4 version of a game on PS5, check if the game offers a free upgrade to the PS5 version. Many developers provide this option. Go to the game’s page in the PS Store on your PS5 and look for an 'Upgrade' option. If no upgrade is available, consider contacting customer support to discuss possible solutions or refund options.

FAQs & Answers

  1. Can I upgrade a PS4 game to the PS5 version for free? Many developers offer free upgrades from PS4 to PS5 versions. Check the game page on the PS Store for an available upgrade option.
  2. What should I do if no PS5 upgrade is available for a PS4 game I purchased? If no upgrade option exists, contact PlayStation customer support to explore refund possibilities or alternative solutions.
  3. How do I find the upgrade option for a game on my PS5? Navigate to the game's page in the PS Store on your PS5 console; if an upgrade is offered, it will be clearly indicated there.

Watch More

If you found these tips helpful, be sure to check out our related videos on maximizing your PlayStation experience, including guides on free game upgrades, refund policies, and troubleshooting common console issues.

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