What should an SLA include?

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Tags

  1. #scope
  2. #covered
  3. #should
  4. #signatories
  5. #following
  6. #parties
  7. #least
  8. #description
  9. #agreement
  10. #every
  11. #services
  12. #begin
  13. #contain
  14. #brief
  15. #responsibilities
  16. #dates
  17. #introduction