What is SLA in ITIL process?

Related questions

1. What does SLA mean in call center?
2. What should an SLA include?
3. What is SLA in WFM?
4. What SLA means?
5. What is TAT and SLA?
6. What is a good service level for call center?
7. What is SLA penalty?
8. What is response SLA and Resolution SLA?
9. How SLA is calculated?
10. What is SLA time?

Tags

1. #customer
2. #between
3. #infrastructure
4. #responsibilities
5. #targets
6. #specifies
7. #agreement
8. #level
9. #library
10. #technology
11. #according
12. #provider
13. #information
14. #documents
15. #service
16. #describes