What are SLA metrics?

Related questions

1. Why is SLA needed?
2. What are the 3 types of SLA?
3. What are the 4 P's of service strategy?
4. What is TAT and SLA?
5. What is SLA in WFM?
6. What is SLA in ITIL process?
7. What is SLA warning?
8. What is response SLA and Resolution SLA?
9. What is the purpose of SLA?
10. How SLA is calculated?

Tags

1. #achieved
2. #basis
3. #provided
4. #their
5. #quantitative
6. #between
7. #service
8. #weekly
9. #resolved
10. #provider
11. #define
12. #target
13. #negotiated
14. #example
15. #incidents
16. #metrics
17. #customer
18. #criteria