How to Replace a Defective PS5: A Guide for Sony Customers

Learn how to get your defective PS5 replaced under warranty with our step-by-step guide and customer support tips.

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Yes, Sony will replace a defective PS5 if it is still under warranty. Contact Sony’s customer support and provide necessary details like the serial number and a description of the issue. They will guide you through the process, which usually involves troubleshooting steps and possibly sending your console for repair or replacement. Make sure to have your proof of purchase handy.

FAQs & Answers

  1. What should I do first if my PS5 is defective? Start by checking if your PS5 is under warranty and then contact Sony's customer support for assistance.
  2. How long does the PS5 replacement process take? The replacement process duration can vary, but Sony customer support will provide you with specific time frames once you submit your request.
  3. Do I need to provide proof of purchase for a PS5 replacement? Yes, having your proof of purchase is essential when requesting a replacement for your defective PS5.

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