How to Get a Replacement for Your Broken PS5 from Sony
Learn how to replace a broken PS5 under warranty and the steps needed to initiate the process with Sony.
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Yes, Sony does replace a broken PS5 if it is still under warranty. To initiate the process, visit the Sony support website, contact their customer service, and follow their instructions for sending in the unit. It’s important to have your proof of purchase and warranty information ready. This replacement policy only applies if the damage is due to a defect or malfunction covered under the warranty terms.
FAQs & Answers
- What should I do if my PS5 is damaged? If your PS5 is damaged, check if it's under warranty, gather your proof of purchase, and contact Sony support to start the replacement process.
- What is covered under the PS5 warranty? The PS5 warranty typically covers manufacturing defects and malfunctions but does not cover physical damage from accidents.
- How long is the PS5 warranty period? The standard warranty period for the PS5 is typically one year from the date of purchase, but it's best to verify with Sony for specific details.
- Can I get my PS5 repaired instead of replaced? Depending on the damage and warranty status, Sony may offer repair options, so it's advisable to discuss this with their customer service.