How to Get Your PS5 Controller Fixed: Sony's Warranty Process Explained

Learn how Sony handles PS5 controller drift issues under warranty and the steps to get a repair or replacement.

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Yes, Sony addresses PS5 controller drift under warranty. Contact Sony's customer support to report the issue. If your controller is still under warranty, they typically offer repairs or replacements. Ensure to have your purchase proof and detailed information about the drift for a smoother process.

FAQs & Answers

  1. What should I do if my PS5 controller drifts? Contact Sony's customer support, especially if it’s still under warranty.
  2. How do I contact Sony for a warranty claim? You can reach Sony's customer support through their official website or service center hotline.
  3. Is my PS5 controller eligible for a replacement? If your controller is still under warranty and has documented drift issues, it is likely eligible for replacement.
  4. What information do I need to file a warranty claim? Have your proof of purchase and specific details about the drift issue ready to expedite the process.

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If you're facing controller drift, explore our guide on PS5 maintenance tips and the best practices to keep your gaming gear running smoothly.

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