What Are Your Rights Under EU Consumer Law for Faulty Goods?

Learn your rights under EU consumer law for faulty goods, including repair, replacement, or refund options within 2 years of purchase.

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The EU consumer law mandates that all goods must be of satisfactory quality, fit for purpose, and as described. If a product is faulty, consumers in the EU are entitled to a free repair, replacement, or a refund within 2 years of purchase. The choice between a repair or replacement lies with the consumer, unless one option is disproportionately costly compared to the other. It's important to note that proof of purchase is necessary, but not necessarily a receipt—it can be any legitimate proof of transaction.

FAQs & Answers

  1. What can I do if I buy a faulty product in the EU? If you buy a faulty product in the EU, you have the right to request a free repair, replacement, or refund within two years of purchase, provided you have proof of purchase.
  2. How long does the EU consumer law protect me against faulty goods? EU consumer law protects you for two years from the date of purchase, during which you can claim repairs, replacement, or refunds for faulty goods.
  3. Do I need a receipt to claim a repair or refund under EU law? You need proof of purchase to claim a repair or refund, but it does not have to be a receipt; any legitimate proof of transaction is acceptable.

Watch More

For more information on protecting your consumer rights, explore our guides on EU product guarantees and how to claim refunds or repairs for defective items.

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