What Does AppleCare Not Cover? Key Exclusions Explained

Discover what AppleCare does not cover, including theft, loss, intentional damage, and cosmetic issues. Learn the key exclusions of AppleCare protection plans.

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AppleCare does not cover theft or loss of your device, damage caused by reckless, abusive, willful, or intentional conduct, or any cosmetic damage that does not affect the functionality of the device. It also excludes preventive maintenance, damage caused by external sources (like earthquakes or floods), and problems that could be solved by upgrading software.

FAQs & Answers

  1. Does AppleCare cover device theft or loss? No, AppleCare does not cover theft or loss of your device. These incidents are excluded from the protection plan.
  2. Is cosmetic damage covered by AppleCare? AppleCare excludes cosmetic damage that does not affect the functionality of the device, such as minor scratches or dents.
  3. What kind of damage is excluded under AppleCare? Damage caused by reckless, abusive, willful, or intentional conduct, as well as damage from external sources like earthquakes or floods, is not covered by AppleCare.
  4. Can software issues be fixed by AppleCare? AppleCare excludes problems that could be resolved by upgrading your device software, as these are not considered hardware-related issues.

Watch More

To better understand AppleCare and how it protects your device, consider watching our related videos on AppleCare coverage benefits, how to file a claim, and tips for preventing common damages.

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