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What to Do If You Scratch Off a Steam Gift Card Code

Learn how to recover a Steam gift card when code is scratched off by mistake. Get support and assistance from Steam.

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Video transcript

If you accidentally scratch off the code on a Steam gift card, contact Steam Support. Provide them with the gift card details, including any visible portions of the code and a receipt or proof of purchase. They will assist in verifying and recovering the damaged card for use.

Questions and answers

  1. Can I still use a scratched Steam gift card?

    Yes, you can contact Steam Support to help recover the damaged code as long as you provide proof of purchase.

  2. What information do I need to provide to Steam Support?

    You should provide the gift card details, any visible parts of the scratched code, and proof of purchase like a receipt.

  3. Is it possible to recover a fully scratched gift card?

    If the code is entirely scratched, recovery may be more difficult, but Steam Support will guide you through the process.

  4. How do I contact Steam Support?

    You can contact Steam Support through their website, where you will find options for submitting a request regarding gift card issues.

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