What to Do If a Company Sends You an Unintended Item?

Discover your rights when a company mistakenly sends you an item and learn how to handle it responsibly.

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If a company accidentally sends you an item, you may legally keep it without the obligation to pay. Contact the company to inform them of the mistake; they may arrange a return, but you are not responsible for shipping costs. Document all communications for future reference. This respectful approach helps maintain a good relationship with the company and ensures transparency in case of any disputes.

FAQs & Answers

  1. What should I do if I receive an item I didn't order? Contact the company that sent the item to inform them of the mistake. They may choose to arrange for the item to be returned.
  2. Am I legally allowed to keep an item sent by mistake? Yes, in most cases you can legally keep an item mistakenly sent to you without the obligation to pay.
  3. Will I have to pay for return shipping if I send back an unintended package? You are typically not responsible for return shipping costs if the company requires the item back.
  4. How should I document communications regarding an accidentally sent item? Keep a record of all communications, including emails and phone calls, for future reference in case of disputes.

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