Understanding Refund Rights in Ireland: Your Consumer Protection Guide

Learn your refund rights in Ireland under the Consumer Rights Act. Protect yourself when shopping with our concise guide.

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In Ireland, under the Consumer Rights Act, you have the right to a refund, repair, or replacement if goods are faulty, not as described, or unfit for purpose. Refund claims must be made within 30 days of purchase. After this period, the retailer has one opportunity to repair or replace the item before issuing a refund.

FAQs & Answers

  1. What are my rights for a refund in Ireland? In Ireland, the Consumer Rights Act ensures you have the right to a refund, repair, or replacement for faulty goods, items not as described, or goods unfit for purpose.
  2. How long do I have to return a faulty item in Ireland? You must make a refund claim within 30 days of purchase. After this period, the retailer can either repair or replace the item before issuing a refund.
  3. What if the retailer won't give me a refund? If a retailer refuses to issue a refund for faulty goods, you can escalate the matter by contacting the Competition and Consumer Protection Commission (CCPC) in Ireland.
  4. Can I exchange an item instead of getting a refund? Yes, you can request an exchange instead of a refund, especially if the retailer offers this option for faulty or misdescribed goods as per the Consumer Rights Act.

Watch More

To further enhance your understanding of consumer rights and shopping regulations in Ireland, consider exploring our related video content. We recommend watching 'Understanding Your Consumer Rights' and 'How to File a Complaint Against a Retailer'. These resources provide additional insights into ensuring your rights are upheld in any retail environment.

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