What is the UK Refund Policy for Online Purchases?

Learn about the refund timeframe for online purchases in the UK and what to consider when returning goods.

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In the UK, a company has 14 days to issue a refund from the day they receive the returned goods or the customer informs them of the decision to cancel if no goods were supplied. This applies to online, phone, or mail-order sales (distance selling). In-store refund policies might vary, so always check specific store policies.

FAQs & Answers

  1. How long does a company in the UK have to refund my money? In the UK, a company has 14 days to issue a refund from the time they receive the returned goods or when a customer cancels an order.
  2. Do in-store purchases have the same refund policy as online purchases in the UK? No, in-store refund policies can vary by retailer, so it’s important to check the specific store’s return policy.
  3. What are my rights when returning goods in the UK? As a customer, you have the right to a refund for defective items and a cooling-off period for distance sales.

Watch More

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