How to Request a Refund from Viagogo: A Step-by-Step Guide

Learn how to easily get your money back from Viagogo with our clear, step-by-step guide on requesting refunds.

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To get your money back from viagogo, start by logging into your viagogo account and locating your order. Next, use the 'Contact Us' form to reach customer service, explaining your situation clearly. If you're eligible for a refund, they will guide you through the process. In case of disputes, consider contacting your bank or credit card company for a chargeback. Persistence and clear communication are key to resolving your issue efficiently.

FAQs & Answers

  1. What should I do if I can't find my order on Viagogo? If you cannot locate your order, contact Viagogo customer service for assistance and provide any relevant order details.
  2. How long does the Viagogo refund process take? The refund process duration may vary but typically takes 7-10 business days once approved.
  3. Can I get a chargeback from my bank for Viagogo purchases? Yes, if you are facing issues with your refund and are eligible, you can contact your bank for a chargeback.
  4. What criteria does Viagogo use to approve refunds? Viagogo generally approves refunds based on ticket availability and the terms outlined at the time of purchase.

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