How to Get Your Money Back with Mastercard Chargeback
Learn how Mastercard can help you recover funds through their Chargeback scheme within a set time limit.
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Yes, Mastercard can assist in getting your money back through the Chargeback scheme. This can be useful in various scenarios such as undelivered goods, service issues, or unauthorized transactions. You should contact your card issuer (the bank that issued your Mastercard) as soon as possible since there are time limits to make a claim, typically within 120 days of the transaction or discovery of the problem. Documentation and evidence of the issue will strengthen your case.
FAQs & Answers
- What is the Chargeback scheme? The Chargeback scheme allows consumers to dispute a transaction and potentially get their money back for issues like undelivered goods or unauthorized charges.
- How long do I have to file a Chargeback with Mastercard? You typically have 120 days from the date of the transaction or discovery of the issue to file a Chargeback claim with Mastercard.
- What documentation do I need to provide for a Chargeback? To strengthen your Chargeback claim, you should collect and submit documentation such as receipts, communication with the merchant, and any evidence of the problem.
- Who should I contact to initiate a Chargeback? You should contact the card issuer, which is the bank that issued your Mastercard, to initiate the Chargeback process as soon as possible.