Does Amazon Contact Customers by Phone? Here's What You Need to Know

Discover how and when Amazon might contact you by phone for urgent matters.

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Amazon typically communicates via email or through their website. However, they may call you for urgent issues related to your account or orders. To verify the authenticity of such a call, ask for a reference number and call Amazon's customer service directly.

FAQs & Answers

  1. How can I verify an Amazon call? Always ask for a reference number from the caller and contact Amazon customer service directly to confirm.
  2. When does Amazon contact customers by phone? Amazon may call you for urgent issues related to your account or orders, but typically they communicate via email.
  3. What should I do if I receive a suspicious call claiming to be from Amazon? Do not provide personal information; instead, hang up and contact Amazon customer service to verify.