Why Does Amazon Say Delivered When I Haven't Received My Package?

Learn what 'delivered' means on Amazon and what to do if your package is marked delivered but hasn't arrived.

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When an item says 'delivered' on Amazon, it means that the delivery process has been completed and the package was left at the designated delivery location or with someone who accepted it on your behalf. If you haven’t received your package despite this status, first check around your delivery location, with neighbors, or household members. If still unresolved, contacting Amazon’s customer service should be your next step for assistance.

FAQs & Answers

  1. What does 'delivered' mean on Amazon? 'Delivered' on Amazon means the package has been dropped off at the specified delivery location or accepted by someone on your behalf.
  2. What should I do if Amazon says my order is delivered but I haven't received it? First, check around your delivery area, ask neighbors or household members. If you still can't find it, contact Amazon customer service for assistance.
  3. Can Amazon deliver packages to a neighbor? Yes, Amazon may leave packages with neighbors or at alternative locations if they are unable to deliver directly to you.

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