What is the Better Business Bureau (BBB)?

Learn about the Better Business Bureau (BBB), its role, and how it fosters trust between consumers and businesses.

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The Better Business Bureau (BBB) is a non-profit organization focused on advancing marketplace trust. It sets standards, evaluates businesses, and helps consumers find and recommend reliable businesses and charities. BBB provides accreditation to companies meeting its standards.

FAQs & Answers

  1. What services does the BBB provide? The BBB provides business accreditation, consumer reviews, and resources for resolving disputes between consumers and businesses.
  2. How does the BBB evaluate businesses? The BBB evaluates businesses based on their commitment to resolving consumer complaints and adhering to established marketplace standards.
  3. Can anyone file a complaint with the BBB? Yes, consumers can file complaints against businesses through the BBB's platform, which the organization then addresses.
  4. Is BBB accreditation necessary for businesses? While not legally required, BBB accreditation enhances credibility and trustworthiness in the eyes of consumers.

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  3. What Does It Mean to Be BBB Accredited? Discover what it takes for a business to achieve BBB accreditation and the standards they must meet.