What to Do If Your Package Wasn’t Delivered: Step-by-Step Guide

Discover what to do if your package is not delivered. Learn the right steps to take for quick resolution.

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First, contact the seller or retailer where you purchased the item. If that doesn't resolve the issue, reach out to the courier service directly. They can initiate a trace or investigation on your package. Keep your tracking number and purchase details handy for quicker assistance.

FAQs & Answers

  1. What should I do if my package is marked as delivered but I didn't receive it? First, check with neighbors or nearby locations where the package might have been left. If it still cannot be found, contact the seller or retailer for assistance and provide your tracking number for support.
  2. How can I track my package in real-time? You can track your package in real-time by using the tracking number provided by the seller or courier service. Enter this number on the courier's website or app for live updates on your package's location.
  3. What information do I need when contacting customer service about my undelivered package? When contacting customer service, have your order number, tracking number, and any other details about your purchase ready to expedite the process.
  4. Can I get a refund if my package never arrives? Yes, if your package does not arrive after following up with the seller and courier, you may be eligible for a refund. Each seller has its own policy, so be sure to check their guidelines on missing packages.