How to Resolve Issues with Your Gift Card

Learn quick steps to troubleshoot non-working gift cards and get your balance verified.

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First, verify the balance by calling the customer service number provided on the card or visiting the issuer's website. If the balance is correct and it still doesn't work, contact retailer support for assistance. Save your purchase receipt as proof of purchase for further investigation.

FAQs & Answers

  1. What should I do if my gift card balance is zero? If your gift card shows a balance of zero but should have funds, contact the customer service for the card issuer for assistance.
  2. How can I check my gift card balance? You can check your gift card balance by calling the customer service number on the back of the card or visiting the issuer’s website.
  3. What information do I need when contacting customer support? Have your gift card number, PIN, and proof of purchase ready when you contact customer support to expedite the resolution.