What Happens If a Package Can't Be Delivered? | Delivery Exceptions Explained

Learn what happens when a package can't be delivered, how to reschedule delivery, and steps before it returns to the sender.

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When a package can't be delivered, the carrier usually leaves a notice of attempted delivery with details on how to arrange a new delivery or pick up the package from a local office. If delivery attempts continue to fail, the package may be returned to the sender. To prevent this, promptly contact the delivery service with the tracking number to arrange a suitable delivery time or alternative arrangements like leaving the package with a neighbor or in a safe place.

FAQs & Answers

  1. What should I do if my package can't be delivered? If your package can't be delivered, check for a delivery notice and contact the carrier with your tracking number to reschedule or arrange alternate delivery options.
  2. Can I pick up my package if delivery attempts fail? Yes, many carriers allow you to pick up undelivered packages from a local office once a delivery attempt has been made.
  3. How long will the carrier hold my undelivered package? Holding times vary by carrier, but packages are typically held for several days before being returned to the sender if undeliverable.
  4. What causes a package to be returned to the sender? A package is returned to the sender after multiple unsuccessful delivery attempts and if the recipient does not arrange alternate delivery or pickup.

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