What to Do If You Lose Your Microsoft Authenticator Device?

Learn essential steps to take if your Microsoft Authenticator device is lost. Protect your accounts and set up authenticator on a new device.

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If you lose your device with Microsoft Authenticator, you should immediately notify your IT admin or account provider to remove the lost device’s access. Then, set up the authenticator on your new device. To avoid future issues, always keep backup options like phone numbers or alternate emails updated.

FAQs & Answers

  1. How can I recover my Microsoft Authenticator app? To recover your Microsoft Authenticator app, you need to set it up on a new device and ensure your backup options like email and phone are updated.
  2. What if my backup options are also compromised? If your backup options are compromised, immediately contact your IT admin or account provider for assistance in securing your accounts.
  3. Can I use Microsoft Authenticator on multiple devices? Yes, you can use Microsoft Authenticator on multiple devices, but ensure you keep them secured and properly configured.
  4. What steps should I take if my Microsoft Authenticator is lost? Notify your IT admin, remove access for the lost device, and set up the authenticator on your new device with updated backup options.

Watch More

For more tips on account security and recovery options, check out our resources on managing two-factor authentication and securing your digital accounts.

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