What To Do If You Paid for an Item That Never Arrived: Step-by-Step Guide
Learn how to handle purchases that never arrive. Contact the seller, dispute charges, and protect yourself with proof of payment.
Video transcript
If you paid for something and it didn't arrive, first contact the seller or service provider to resolve the issue. If this doesn’t work, you can dispute the charge with your credit card company or payment provider. Always keep receipts and proof of payment handy to support your case.
Questions and answers
What is the first step if my purchase never arrives?
The first step is to contact the seller or service provider directly to resolve the issue.
Can I dispute a charge with my credit card if my item doesn't arrive?
Yes, if contacting the seller doesn’t work, you can dispute the charge with your credit card company or payment provider.
What documentation should I keep if my order doesn’t arrive?
Always keep receipts and proof of payment handy to support your case during disputes.
Related questions
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