Understanding Category 1 Tickets: Low-Priority Support Explained

Learn about Category 1 tickets, low-priority support issues that have minimal impact on operations.

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Category 1 tickets usually refer to low-priority support issues. These are not critical and can often wait for a solution without major impact on operations. Examples are minor bugs, general queries, or low-impact feature requests.

FAQs & Answers

  1. What are the different types of support tickets? Support tickets can be categorized into high, medium, and low priority, including Category 1 tickets for low-impact issues.
  2. How should low-priority support tickets be handled? Low-priority support tickets should be addressed after high and medium priority issues, but with a timely approach to maintain service quality.
  3. Can Category 1 tickets affect service delivery? Category 1 tickets are designed not to impact service delivery significantly, as they address low-impact issues.
  4. What examples illustrate Category 1 tickets? Examples include minor bugs, general user queries, or requests for low-impact feature enhancements.

Watch More

For more insights on customer support systems, check out our videos on prioritizing support tickets and effectively managing bug reports.

  1. Understanding Ticket Classification in Customer Support Explore ticket classification, its importance, and how it enhances customer support efficiency.
  2. What is the Lowest Grade in TCS? Discover Entry-Level Positions Learn about the lowest grade in TCS, often called C1, and what it entails for entry-level employees.