How to Call and Dispute a Transaction on Your Credit Card or Bank Account
Learn the step-by-step process to call your bank and dispute a transaction effectively. Protect your finances with these simple tips.
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Disputing a Transaction: Call your bank or credit card company's customer service. Locate the phone number on their website or the back of your card. Explain the issue, providing transaction details and why you believe it is incorrect. Request an investigation. Document the call by noting the date, time, and representative's name for future reference.
FAQs & Answers
- What information do I need to provide when disputing a transaction? You should provide transaction details including the date, amount, merchant name, and explain why you believe the charge is incorrect.
- How do I find the customer service number to dispute a transaction? The customer service number is usually listed on the back of your card or on your bank or credit card company’s official website.
- What should I do after making a dispute call to the bank? Document the call by noting the date, time, and the representative's name for future reference and follow up as instructed.
- How long does it typically take for a disputed transaction to be investigated? Investigation times vary but typically can take from a few days up to 30 or more days depending on the complexity of the dispute.