Does Steam Refund Games That Don’t Run on Your PC?
Learn how Steam’s refund policy works for games that don’t run, including eligibility criteria and the refund request process.
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Yes, Steam does offer refunds for games that don't run on your computer, under certain conditions. To be eligible for a refund, the game must be returned within 14 days of purchase, and you must have played it for less than 2 hours. To process the refund, simply navigate to the 'Help' section on Steam's website, select 'Steam Support', find the game in question, and follow the prompts to submit a refund request, stating that the game doesn’t run on your system.
FAQs & Answers
- How long after purchase can I request a refund on Steam? You can request a refund within 14 days of purchase, provided you have played the game for less than 2 hours.
- What is the process to request a Steam refund for a game that doesn’t run? Go to Steam's 'Help' section, select 'Steam Support', find the game, and follow the prompts to submit a refund request explaining the issue.
- Are all games eligible for Steam refunds if they don’t work? Most games are eligible if you meet Steam’s refund criteria of return within 14 days and less than 2 hours of playtime, but some exceptions may apply.