Do I Have to Return Merchandise I Didn't Order? Your Rights Explained

Discover your rights if you receive merchandise you didn't order and learn how to handle it legally.

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No, you generally don't have to return merchandise you didn't order. According to the Federal Trade Commission in the U.S., you can consider it a gift. Sellers cannot demand payment or require you to send it back. To handle the situation, document everything and politely inform the sender of the error. If you feel uncomfortable, reach out to the company's customer service for verification. This ensures you’re protected while clarifying any miscommunication.

FAQs & Answers

  1. What should I do if I receive merchandise I didn't order? If you receive merchandise you didn't order, document everything and reach out to the sender to inform them of the error. You may also contact the company's customer service for assistance.
  2. Am I legally required to return items I did not purchase? No, according to the Federal Trade Commission (FTC) in the U.S., you are not legally required to return items you didn't order, as they can be considered a gift.
  3. What are my rights regarding unsolicited merchandise? Your rights include the ability to keep unsolicited merchandise without obligation to pay or return it, as stated by the FTC.
  4. Should I keep unsolicited items or return them? You generally can keep unsolicited items, but if you feel uncomfortable, it's wise to verify with the company's customer service about their policy.

Watch More

If you found this video helpful, you may also be interested in learning about your consumer rights and tips on handling other common shopping obstacles. Check out our content on 'How to Handle Unwanted Deliveries' and 'Consumer Rights: What You Need to Know' for a deeper understanding of your rights as a shopper.

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